Product has been added to your cart.

Shipping & Delivery Policy

Flat-Rate Shipping

A flat shipping fee of $35 + GST applies to deliveries within Australia.

Delivery to Remote Locations

If your delivery address is in a remote area, please contact us at sales@designerpinboards.com.au before placing your order. We will provide a custom freight quote tailored to your location.

Large Furniture & Bulky Orders

For large furniture items or deliveries to non-metro locations, a freight quote will be provided after checkout. If additional shipping costs are incurred due to regional freight carrier charges, we will inform you before processing your order.

Delivery Timeframes

Stocked Items

  • Handling Time: 1–2 business days
  • Estimated Delivery: 1–2 business days (depending on location)

Made-to-Order (MTO) Items

  • Manufacturing Time: 10–15 business days
  • Estimated Delivery: 1–2 business days (depending on location)

Important Notes

  • All delivery estimates apply to business days only and exclude weekends and public holidays.
  • Orders are dispatched from Sydney, Australia, and actual delivery times may vary based on the recipient’s location and courier schedules.
  • International shipping is not available at this time.

For any shipping-related queries, please contact us at sales@designerpinboards.com.au.

Returns & Refunds Policy

At Designer Pinboards Australia, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our returns and refunds policy below.

1. Notifying Us of an Issue

If you are dissatisfied with your order for any reason upon receipt, you must notify us immediately so we can assess and resolve the issue appropriately. We may offer a refund, replacement, cancellation, or discount where deemed fair and reasonable for all parties.

2. Order Changes or Cancellations

If your requirements change before dispatch, please contact us via phone or email as soon as possible. In many cases, we may be able to cancel or modify your order at no additional cost.

3. Conditions for Returns and Refunds

  • Products must be returned in their original condition and packaging.
  • Used, damaged, or altered products are ineligible for return.
  • Refunds and replacements for change-of-mind returns are subject to approval, a 20% restocking fee, and full payment of return shipping costs.
  • Custom-made products are generally non-refundable unless agreed at our discretion, in which case a restocking fee and shipping costs will apply.

4. Damaged or Incorrect Items

Damaged in Transit

  • It is essential to inspect your order upon delivery.
  • Any transit damage or other issues must be reported within 48 hours of receipt. Claims submitted after this period may only be considered at our discretion.
  • Photographic evidence of damage is required to process any claims.

Incorrect Items Supplied

  • If we have supplied incorrect products, we will arrange for resupply at no additional cost to you.
  • In some instances, we may offer a discount in lieu of resupply.

Incorrect Items Ordered by the Customer

  • Standard products may be returned, subject to a 20% restocking fee and payment of all return and resupply freight costs by the customer.
  • Custom products are returnable only at our discretion. If a return is approved, the customer is responsible for all return and resupply freight costs, along with an agreed restocking fee.

5. Warranty Exclusions

Our warranty does not cover:

  • Damage caused by accident, misuse, or improper handling.
  • Issues arising from incorrect installation or modifications.