Privacy Policy

Designer Pinboards Australia (“we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, hold, use and disclose personal information, and how you can access or correct your information or raise a privacy concern. Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Personal Information We Collect

The types of personal information we collect and hold will depend on how you interact with us and may include:

Your name.
Email address and telephone number.
Billing and delivery addresses.
Business or company details.
Order, purchase and transaction information.
Payment and billing information.
Account details where you create or use an online account.
Correspondence, enquiries, feedback and complaint information.
Marketing preferences and subscription details.
Website usage information, including IP address, browser type, device information and pages visited.
Information collected through cookies and similar website technologies.

We generally do not need to collect sensitive information about you. If sensitive information is required, we will handle it in accordance with applicable privacy laws.

2. How We Collect Personal Information

We may collect personal information directly from you when you:

Place an order through our website.
Create or use an online account.
Request a quote or product information.
Contact us by phone, email or through an online form.
Subscribe to marketing communications or newsletters.
Enter a promotion, survey or competition.
Engage with us through social media.
Provide feedback, lodge a complaint or make a warranty or returns enquiry.

We may also collect personal information from third parties where reasonably necessary, including service providers, delivery providers, business partners, publicly available sources and online platforms.

When you use our website, certain information may also be collected automatically through cookies, analytics tools and similar technologies.

3. Why We Collect, Hold, Use and Disclose Personal Information

We may collect, hold, use and disclose personal information for purposes including:

Processing, managing and fulfilling orders.
Providing quotes, product information and customer support.
Arranging payment, delivery, collection, returns or replacement products.
Managing customer accounts and business relationships.
Responding to enquiries, feedback, complaints and warranty matters.
Operating, maintaining and improving our website, products and services.
Analysing website usage and customer interactions.
Preventing fraud, misuse or other unauthorised activity.
Conducting administrative, accounting, auditing and business functions.
Sending marketing and promotional communications where permitted.
Complying with legal, regulatory and contractual obligations.

4. Disclosure of Personal Information

We do not sell or rent personal information. We may disclose personal information where reasonably necessary to organisations that
assist us in operating our business, including:

Payment processors and financial service providers.
Freight, courier, transport and logistics providers.
Website hosting, ecommerce and technology service providers.
Email, marketing and communications service providers.
Analytics and digital advertising providers.
Professional advisers, including accountants, insurers and legal advisers.
Related entities, contractors or service providers involved in fulfilling your order or enquiry.
Government agencies, regulators, law enforcement bodies or other parties where required or authorised by law.

We may also disclose information with your consent or where you would reasonably expect us to do so in connection with the purpose for which the information was collected.

5. Overseas Disclosure of Personal Information

Some of the third-party technology, website, communications, analytics or cloud service providers we use may store or process information outside Australia.

As a result, personal information may be disclosed to or accessible by overseas recipients. The countries involved may vary depending on the service provider used from time to time.

Where required by applicable privacy law, we take reasonable steps before disclosing personal information overseas to ensure that it is handled appropriately.

6. Payment Information

Payments made through our website may be processed by third-party payment service providers. Payment information may therefore be collected and processed directly by those providers in accordance with their own privacy and security practices.

We recommend reviewing the privacy information provided by the relevant payment provider where applicable.

7. Direct Marketing

Where permitted by law, we may use your personal information to send you information about products, offers, promotions or other updates that may be relevant to you.

You can opt out of receiving marketing communications at any time by:

Using the unsubscribe link included in an email.
Following any opt-out instructions included in the communication.
Contacting us at sales@designerpinboards.com.au.

We will process opt-out requests within a reasonable period and will not charge you for making such a request.

8. Cookies, Analytics & Website Technologies

Our website may use cookies, analytics tools and similar technologies to:

Enable website functionality.
Remember preferences and settings.
Understand how visitors use our website.
Measure website performance.
Improve our website, products and services.
Support marketing and advertising activities where applicable.

Cookies may collect information such as your IP address, browser type, device information, pages visited, referring website and interactions with our website. You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

9. Third-Party Websites & Platforms

Our website may contain links to third-party websites, social media platforms or other
online services. Those third parties are responsible for their own privacy practices. We recommend
reviewing their privacy policies before providing personal information to them.

10. How We Hold & Protect Personal Information

Personal information may be held electronically and, where applicable, in physical records. We may use internal systems as well as third-party service providers to store and process information.

We take reasonable steps appropriate to the circumstances to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These measures may include administrative, physical and technical safeguards.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Retention of Personal Information

We retain personal information for as long as it is reasonably required for the purposes for which it was collected, including to meet operational, accounting, legal and regulatory requirements.

Where personal information is no longer required and we are not required by law to retain it, we will take reasonable steps to destroy it or de-identify it.

12. Access to Your Personal Information

You may request access to personal information that we hold about you.

To make a request, contact us using the details below. We may need to verify your identity before providing access.

In some circumstances, access may be restricted or refused where permitted by law. If this occurs, we will explain the reason where required.

13. Correction of Personal Information

We take reasonable steps to ensure the personal information we hold is accurate, up to date, complete and relevant.

If you believe information we hold about you is inaccurate, incomplete or out of date, please contact us and request that it be corrected.

14. Dealing With Us Anonymously

Where practicable and lawful, you may interact with us without identifying yourself or by using a pseudonym.

However, we may need to identify you where this is required to process an order, arrange delivery, manage an account, provide a refund or warranty service, or comply with legal requirements.

15. Privacy Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us using the details below.

Please provide sufficient information for us to understand and investigate your concern. We will review the matter and respond within a reasonable period.

If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Visit: www.oaic.gov.au

16. Contact Us

For privacy enquiries, access or correction requests, marketing opt-outs or complaints, please contact:

Designer Pinboards Australia
Email: sales@designerpinboards.com.au
Phone: 1800 PINBOARD (74 62 62)
Address: 5 Liberty Road, Huntingwood NSW 2148

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers or legal obligations.

The most current version will be published on this website.

Last updated: September 2026