Returns & Refunds

• If on receipt of items, if you are not completely satisfied with your purchase for any reason please notify us immediately so we can attempt to resolve the issue. We are dedicated to providing the best solution for you. We will refund, replace, cancel or offer discounts whenever it is fair to all parties.
• If you become aware your needs have changed before dispatch, please phone or email us as soon as possible. We quite often can cancel or make changes to your order without cost.
• This Refund Policy does not apply to goods which have been used & damaged after delivery, or if any attempt has been made to alter the product. All products must be returned in their original condition.
• Where a change of mind has occurred and a return has been agreed to; any refund/ replacement will be subject to payment of all additional transport costs and an additional 20 % restocking fee. In most cases, custom orders cannot be cancelled. 
• If we or our contracted carriers are responsible for your dissatisfaction, we will not look to you for transport costs for return or resupply. 

 

IMPORTANT: On Delivery, please check for transit damage ASAP. Please notify us within 48 hours if your order has been damaged or there are any other problems. Claims may not be recognised if advised later than 48 hours. 

 

Items supplied NOT in accordance with your Order;

We will meet all Freight Costs and resupply items; in some instances we may offer a discount in lieu of resupply

Items incorrectly Ordered;

Standard items may be returnable with a restocking fee of 20% plus return & resupply freight costs borne by you

Custom Items;

Items are returnable only at our discretion. If authorised, a restocking fee will be agreed plus return & resupply freight costs to be borne by you. In most cases, custom manufactured boards are non-refundable

Damaged items.

Images of damage are required in order for a claim to be processed. 

Any claims notified later than 48 hours after delivery will be deemed valid only at our discretion.

Our Warranty does not apply to: Damage caused by accident, abuse or misuse that may arise from Installation and handling.

 

Shipping & Delivery

All Shipping $35+gst Flat Rate Australia-Wide.

Stocked Items:
Handling Time: 1-2 Days*
Delivery Time: 1-2 Days*

MTO Items:
Handling/Manufacturing Time: 10-15 Days*
Delivery Time: 1-2 Days*

*Business Days – excludes weekends and public holiday – Delivery time frame is estimated 1-2 Days , dependent on location of delivery in Australia, receiving from Sydney, Australia*